Return and Refund Policy

Our goal is for every customer to receive the ordered product in proper condition and in line with the description given at the time of purchase.

When a return is accepted

A return or replacement may be accepted when:

• The delivered product does not match the product shown in the photos, description or specifications agreed upon when ordering.
• The product arrives damaged.
• The product has a technical defect or does not work properly under normal use, for devices covered by a warranty or technical verification.
• A different product from the one ordered was delivered.

When a return is not accepted

A return is not accepted when:

• The product was delivered in accordance with the order and is in proper condition.
• The customer changes their mind after delivery and the product has no defect or mismatch.
• The product has been used, damaged, modified or is no longer in the condition in which it was delivered.
• The damage was caused by improper use, impacts, moisture, incorrect installation or failure to follow the instructions for use.
• The product was personalized or specially ordered at the customer's request, except when it is defective or does not match the order.

Reporting a problem with the product

If the product shows damage, a defect or a mismatch with the order, the customer should contact us as soon as possible and provide:

• The order number or order details.
• Photos or videos of the product and the problem found.
• A short description of the problem.

After the case is verified, the company will decide whether the product will be repaired, replaced or refunded.

Technical inspection

Technical or complex devices may undergo a technical inspection to determine the cause of the problem.

If it is found that the defect was not caused by the customer and is covered by the warranty or sales terms, the company will proceed with the appropriate solution.

Product condition

For any approved return, the product must be returned together with the accessories, parts and documentation it had at the time of delivery, as far as possible.

Refunds

When a refund is approved, it is made after the product has been received and verified by the company.

The refund method is determined by the payment method and the agreement with the customer.

Final provisions

This policy sets out how returns, defects and product mismatches are handled.

No part of this policy limits the rights guaranteed to the customer by the consumer protection legislation in force.